Refund Policy – NindoTV IPTV
At NindoTV, our goal is to provide a premium, stable IPTV service for all customers worldwide. This Refund Policy explains when refunds are available and how to submit a request. It is written to ensure transparency, customer protection, and compliance with international standards.
1. Refund Eligibility
Refunds are available in the following confirmed case:
- You purchased a subscription of 3 months or more.
- The issue is proven to be from our side (server, activation, or technical failure).
- Our support team was unable to fix the issue after providing full assistance.
We are committed to solving all service issues quickly. Your satisfaction is always our priority.
2. Cases Where Refunds Are Not Issued
- If the customer does not provide a valid reason for the refund.
- If the problem is caused by the customer's internet, device, or third-party app.
- If the subscription is already working normally.
- If the customer refuses troubleshooting with our support team.
- No refunds for 1-month subscriptions.
3. Chargebacks & Disputes
Opening a bank dispute or PayPal chargeback is strictly prohibited. Customers must request a refund directly through our official channels:
Our team responds quickly and resolves most issues within minutes.
4. How to Request a Refund
To request a refund, please contact us with:
- Your full name
- Email used during purchase
- Order ID or payment proof
- A brief explanation of the issue
Refunds (when approved) are sent within 3–7 business days.
5. Contact Information
If you need help, our support team is available 24/7:
📧 Email:
support@nindo.tv
📱 WhatsApp:
+1 (929) 342-5132
🌐 Website:
https://nindo.tv
Last Updated: February 2026